FAQs
Help Center
Frequently Asked Questions
Everything you need to know about shopping, delivery from Khaitan, and payment methods across Kuwait.
Because our central fulfillment hub is located in Khaitan, orders within Khaitan, Farwaniya, Omariya, and surrounding neighborhoods arrive in 2 to 3 hours. For all other governorates (Capital, Hawally, Ahmadi, Jahra, Mubarak Al-Kabeer), we guarantee reliable same-day dispatch.
Yes! All our dispatch couriers are equipped with wireless KNET and Apple Pay terminals. You can pay using your Kuwait debit card (KNET), Apple Pay, or cash when the courier arrives at your door.
Absolutely. Every product on Bengal Paws is directly imported through authorized veterinary distributors and inspected upon intake at our Khaitan climate-controlled warehouse. We strictly avoid grey-market or compromised batches.
We offer a 7-day return policy for unopened, uncompromised pet food packages and non-food pet supplies (beds, toys, apparel). If an item arrives damaged or incorrect, contact us on WhatsApp (+965 XXXX XXXX) for an instant replacement dispatch.